Overview
CocineAV are committed to ensuring your order reaches you quickly and efficiently. Below, you’ll find all the details regarding our shipping process, address changes, cancellations, and how we handle damaged products.
Transit Handling/Cut-Off Time
CocineAV ship anywhere in South Africa! Orders are processed within 1 to 2 business days and are typically delivered within 3 to 5 business days. Delivery to some outlying areas may take slightly longer. CocineAV partner with reliable courier services to ensure your package arrives safely.
Change of Address
Need to update your shipping address? Simply log into your account by clicking the “My Account” link in the menu. From your dashboard, you can:
- Update your shipping and billing addresses
- Change your account password
- View your orders
- Download copies of invoices
Cancellations
If you need to cancel your order, please contact us as soon as possible at support@cocineav.online. We aim to process cancellations before shipping, but if your order has already shipped, it will need to go through our returns process.
Need help?
For any further assistance, feel free to reach out to us at support@cocineav.online. We’re here to help!