Privacy Policy

CocineAV Statement of Privacy

At CocineAV, we highly value your privacy.

1. Email Communications:

   • CocineAV will send you emails regarding the status and processing of your orders or in response to queries you send to us.
   • Newsletters from CocineAV will always include an easily accessible unsubscribe link at the bottom of the email.
   • We strictly refrain from sending spam and will not disclose your email address to any third parties.

2. Customer Information:

   • Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your explicit consent.
   • This excludes the necessary sharing of information for the sole purpose of delivering the purchased product or service as requested by you.

3. Aggregate Data Release:

   • CocineAV reserves the right to release aggregate data related to your use of our services and website. Such data will be presented in statistical totals and will not contain information that specifically identifies individual users.
   • This right is exercised to share statistical information with potential advertisers and other third parties regarding the number of website users, their age and gender profiles, and the frequency of service and website usage.

4. Automatic Data Collection:

   • Information and data are automatically collected through the standard operation of our Internet servers and the use of “cookies.”
   • “Cookies” are small text files that help recognize repeat users and facilitate ongoing access to the website. They do not harm your system or files.
   • If you prefer not to have information collected through cookies, most browsers offer a simple procedure to enable or disable this feature. However, please note that disabling cookies may impact your ability to purchase CocineAV Products via the website.

5. Account and Order Information:

   • When you create an account and place an order with CocineAV, the following information is stored permanently to facilitate warranty returns:
     • Customer Name
     • Email Address
     • Telephone Number
     • Physical Address
     • Details related to the products you ordered (Name of product, quantity, price, and serial numbers)

6. Credit Card Information:

   • For your safety and protection, CocineAV does not store your credit card information on our servers.
   • Our payment gateway provider, Payfast, may retain this information encrypted and secure on your behalf.

At CocineAV, your privacy and security are of utmost importance. We are committed to ensuring a safe and trustworthy online shopping experience for our valued customers.